{"id":8409,"date":"2021-03-09T12:05:22","date_gmt":"2021-03-09T11:05:22","guid":{"rendered":"https:\/\/teathemoment.com\/?page_id=8409"},"modified":"2025-06-17T09:36:25","modified_gmt":"2025-06-17T08:36:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/teathemoment.com\/en\/faq\/","title":{"rendered":"FAQs (Frequently Asked Questions)"},"content":{"rendered":"\t\t
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Here you can find some Frequently Asked Questions (FAQs) which give you more information about the products of TEA THE MOMENT as well as about the logistic process of your order.\u00a0Click on your question from the list below to quickly find the answer you need.<\/span><\/p>

If you have a question that you can\u2019t find in the FAQs list, please get in touch by completing the form\u00a0<\/a>and your question will be answered.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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About Teas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do the Japanese Matcha & Teas come from?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our matcha comes from Kagoshima, Japan & our teas from Yame, Japan. For more information, see the \u201c<\/span>Shop<\/a><\/span>\u201d page.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you tell me about the source of your Japanese green teas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our teas come from Yame, Japan. For more information, see the \u201c<\/span>Shop<\/a>\u201d page.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Your teas can be brewed in any type of teapot or tea holder. We recommend you to prepare your Sencha or Hojicha tea in a Kyusu (\u6025\u9808), which is a traditional Japanese teapot mainly used for preparing\/brewing Japanese green tea. For preparing your Matcha tea, a bowl is very useful. Therefore, we recommend you to prepare it the traditional way in a Chawan (\u8336\u7897) by using a Chasen (\u8336\u7b45)<\/p>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat type of tea cup is good to drink my Japanese green tea from?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
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You can drink your tea from any type of tea cup. We recommend you to drink your Sencha and Hojicha tea from any type of ceramic cup based on your own preference. Our preference has the Yunomi (\u6e6f\u5451\u307f) cup. This is a Japanese-style tea cup. Unlike European-style tea cups, a Yunomi does not have a handle and is made thicker. For your Matcha tea, we recommend you to drink it from a Chawan (\u8336\u7897).<\/p>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We recommend you to add 3 g of Sencha or Hojicha tea leaves to a Kyusu (\u6025\u9808) filled with 150 \u2013 200 mL water with a temperature of \u00b1 80 \u00b0C. You can adjust the amount of tea and water temperature to your own preference.<\/p>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Depending on the type of tea leaves, we recommend you to brew the teas with a water temperature of \u00b1 80 \u00b0C and the matcha with a water temperature of \u00b1 60 \u00b0C. You can adjust the water temperature to your own preference.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Your teas are best stored in their original packaging at room temperature. If you plan to finish them within a few months, room temperature is perfectly fine. For longer periods, we recommend refrigerating the tea, as it contains about 2% moisture and can deteriorate over time. To further protect your tea from aging, using a vacuum sealer is ideal, as it creates a perfect vacuum and helps maintain freshness.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long can my tea last?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Check the suggested best before date on the packaging.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you give me some advice which tea to try?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

This is your personal preference. Our sencha tea has a more sweet taste. The hojicha leaves have a more roasted taste, and our Matcha tea tends to be more bitter.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I drink the Sencha\/Hojicha\/Matcha tea cold?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you can drink your Sencha\/Hojicha\/Matcha tea cold. This will give a different tasting experience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many times can I infuse the same tea leavestealeaves?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

This depends on your personal taste. We recommend you to infuse the same tea leavestealeaves 2 to 3 times, while using 3 g of tea leaves with 150 \u2013 200 mL water with a temperature of \u00b1 80 \u00b0C.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if an item I would like to order is out of stock?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When it happens that an item, which you would like to order, is out of stock, please have a look at teathemoment.com for the expected date of arrival.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, you can use the 2 to 3 times infused tea leavestealeaves as a cooking ingredient.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Order (online)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take TEA THE MOMENT to process my online order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All orders will be processed and shipped out within 2-3 business days (Monday to Friday), depending on your country, but may take up to 3 days for some destinations. Your online order will be shipped as soon as we are ready. You will receive an email notification with the order\u2019s shipping confirmation and its track and trace number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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After placing your online order at teathemoment.com, you will receive a confirmation email to the email address you have used in your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to set up an account to place an online order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, you do not have to set up an account to place an online order in our webshop at teathemoment.com.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I cancel my online order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You cannot cancel your online order by yourself, but you can send an email to support@teathemoment.com. Your online order can only be cancelled before it has been shipped. After being shipped, we cannot guarantee a cancellation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods does TEA THE MOMENT accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For paying your online order, we accept the following instant payment methods iDEAL, Creditcard, Bancontact, and Giropay.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIn which currency will my online order be made?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your online order will be charged in local currency: Euro.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill there be an additional costcosts to my online order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Online orders from Belgium, France, Germany and Sweden will not be subject to VAT charges, while order within the Netherlands will be subjected to 9% VAT.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I be charged for my online order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When you place your online order, you will be charged to pay the full amount by using one of the following instant payment methods iDEAL, Creditcard, Bancontact or Giropay.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Shipping & Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take for me to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If your address is in the Netherlands, your order will normally arrive two days later. If your address is out of the Netherlands, your order arrival will depend on the destination of your country.<\/p>

Standard delivery times to
<\/b>Netherlands: 2-3 days
Belgium: 2-3 days
Germany: 2-3 days
Sweden: 3-4 days<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Please contact us by sending an email to support@teathemoment.com. Unfortunately, after your online order has been processed by TEA THE MOMENT, it is not possible to change your shipping address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I entered an incorrect shipping address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please contact us by sending an email to support@teathemoment.com. Unfortunately, after your online order has been processed by TEA THE MOMENT, it is not possible to change your shipping address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t have not received a shipment number. What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please contact us by sending an email to support@teathemoment.com.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship to my country?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Most likely we ship to your country. If your country is not included in the \u201cCountry\u201d drop-down menu, please contact us by sending an email to support@teathemoment.com.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if my order is lost?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please get in touch with us by completing the Get in touch with us page or send an email to support@teathemoment.com.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill my ordered products be shipped in one package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, if possible, we will send all your ordered products in one package.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have received a faulty product, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please get in touch with us by completing the Get in touch with us page or send an email to support@teathemoment.com. Thereafter, we will help you to send the shipment back to us and make sure that a new item will be sent to you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your return and exchange policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you are not 100% satisfied with your product, you can return the product and get a full refund. You can return your product within 14 days from the original purchase date. Product must be returned in the same condition you received it and in the original product packaging.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat can I do if I have a complaint about how my parcel was delivered?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please file your complaint by getting in touch with us by completing the Get in touch with us page, or submit your complaint to DPD or PostNL.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Customer service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I receive customer support from TEA THE MOMENT? How do I contact TEA THE MOMENT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Pease get in touch with us by completing the Get in touch with us page or send an email to support@teathemoment.com.l<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow fast will I receive a reply to my inquiry from TEA THE MOMENT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We aim to answer your email within 24 hours. Our opening hours are 9 a.m. \u2013 6 p.m. CET during weekdays.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill out-of-stock items be restocked?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, as soon as out-of-stock items will be back in stock, we will add these items to our webshop at teathemoment.com.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there any chance I can order a certain item, which is not shown in your webshop at teathemoment.com?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, please get in touch with us by completing the Get in touch with us page or send an email to support@teathemoment.com.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Here you can find some Frequently Asked Questions (FAQs) which give you more information about the products of TEA THE MOMENT as well as about the logistic process of your order.\u00a0Click on your question from the list below to quickly find the answer you need. If you have a question that you can\u2019t find in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8409","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/teathemoment.com\/en\/wp-json\/wp\/v2\/pages\/8409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teathemoment.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/teathemoment.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/teathemoment.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teathemoment.com\/en\/wp-json\/wp\/v2\/comments?post=8409"}],"version-history":[{"count":31,"href":"https:\/\/teathemoment.com\/en\/wp-json\/wp\/v2\/pages\/8409\/revisions"}],"predecessor-version":[{"id":13685,"href":"https:\/\/teathemoment.com\/en\/wp-json\/wp\/v2\/pages\/8409\/revisions\/13685"}],"wp:attachment":[{"href":"https:\/\/teathemoment.com\/en\/wp-json\/wp\/v2\/media?parent=8409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}